Complaints

Guidelines

• The accused has a right to defend themselves by posting replies or having someone reply on their behalf. You can not have multiple individuals post on your behalf, it has to be one person. You do not have this right if the case is 100% clearly valid and a punishment has already been issued.
• You must post the full conversation / argument if the complaint is about fail roleplay, no fare of life, or similar that involves an argument.
• You must provide proof (pictures, videos, etc.) of what you are complaining about.
• You cannot post senseless topics about how horrible a person is.
• DO NOT POST LINKS TO OTHER COMPLAINTS IN ATTEMPT TO MAKE YOURS VALID WITHOUT STAFF DECISION
• DO NOT edit or manipulate screenshots (hiding things with a black box, highlighting insults with red boxes, etc) or modify anything in logs (same as before) while making a complaint or else your complaint will be denied and you could face a punishment.
• You must answer the following fields truthfully and have complete evidence.

Notes

• When complaining someone who doesn't lose health ( Health Bug ) or has Network Trouble, please record a video because a screenshot is not sufficient proof to determine whether or not they lose health normally, or not. Screenshots for complaints where people do not lose health or have NT are insufficient, so please record a video.
• Make your complaint worth the effort and our life easier by providing as much valid proof as possible, doing so will more likely result in a quick and satisfying resolution to the complaint.

Who are allowed to post replies in complaints?

• The Complainant
• The accused* (This is the person specifically being named in the complaint)
• Staff Members

* In case the accused is unable to defend himself, another player will be permitted to represent said person. Only ONE person is allowed to do so and in case there is any confusion, we will deal with this based on a 'first come, first serve' principle, meaning that the first person posting on behalf of someone automatically assumes the role of representation.
Any further people will not be permitted to post on behalf of the accused. If the person representing the accused gets muted or banned, please contact a staff member so representation can be re-arranged.
PLEASE NOTE: ALWAYS MAKE SURE TO MENTION THAT YOU ARE POSTING ON BEHALF OF THE ACCUSED

Other individuals:

You may only post with permission of a staff member or if this case applies:
"If a staff member has not posted in a complaint in the last 72 hours, anyone is free to reply to that topic as long as their reply is not a completely useless post."